Refund and Returns Policy
Returns
We accept product returns under the following conditions:
- Items must be returned within 7 days from the date of purchase.
- Products must be in original condition, unused, and undamaged.
- All original accessories and packaging must be included.
Refunds
Refunds will be granted under these terms:
- The return request must be initiated within 7 days of purchase.
- Returned items must meet the condition requirements stated above.
- Return shipping costs are the responsibility of the customer.
- Refunds will be processed within 7 working days after inspection and will be credited to the original payment method.
Exchanges
If you receive damaged or incorrect items, you may request an exchange under the following terms:
- Exchange requests must be submitted within 7 days of receiving the product.
- Our customer service team will provide return instructions.
- Upon receiving and verifying the returned item(s), we will ship the replacement within 7 working days.
Customs & Lost Shipments
Due to the sensitive nature of vape products in Malaysia, there may be rare cases where parcels are held by customs or lost during transit. In such instances, www.vapekedai.com is not liable for any losses, delays, or compensation claims. We appreciate your understanding.
Right to Refuse
We reserve the right to refuse returns or exchanges that do not comply with the above conditions or are deemed unreasonable at our sole discretion.
Contact Us
If you have any questions or need assistance with a return or refund, please reach out to our customer service team via the chat box on our website. We’re here to help.