VapeKedai Official Terms of Conditions

• Welcome to VapeKedai. We are honored that you have chosen us as your trusted provider for premium vaping hardware, e-liquids, and accessories in Malaysia. Transparency, safety, and mutual respect are the cornerstones of our community.
• To ensure a safe, legally compliant, and seamless shopping experience for everyone, we have established
  the following comprehensive guidelines. Please read these Terms of Conditions carefully before accessing, browsing, or utilizing the VapeKedai website or purchasing any products from our store. By accessing or using any part of the site, you agree to become bound by these Terms of Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.

Section 1: Introduction and General Agreement

1.1 Acceptance of Terms

This document sets forth the legally binding Terms of Conditions for your use of the VapeKedai website and all related services provided by our company. These terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and contributors of content. By completing a purchase, registering an account, or simply navigating through our product pages, you signify your absolute and irrevocable acceptance of these guidelines.

1.2 Modifications to the Terms of Conditions

The e-commerce landscape and the vaping industry are constantly evolving, as are local regulations. Therefore, VapeKedai reserves the right, at our sole discretion, to update, change, or replace any part of these Terms of Conditions by posting updates and changes directly to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms of Conditions constitutes your formal acceptance of those changes.

1.3 Severability

In the event that any provision of these Terms of Conditions is determined to be unlawful, void, or unenforceable by a governing legal authority, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Conditions, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 2: Strict Age Restrictions and Verification

The most critical element of our business operations is the protection of minors. Vaping products are intended strictly for adult smokers and adult vapers.

2.1 Legal Age Requirement

By agreeing to these Terms of Conditions, you represent and warrant that you are at least eighteen (18) years of age, or the legal age of majority in your specific jurisdiction, province, or state of residence. You explicitly confirm that you are legally permitted to purchase and consume nicotine and electronic cigarette products.

2.2 Age Verification Protocols

VapeKedai employs rigorous age verification systems. We reserve the right to request official, government-issued photo identification (such as a Malaysian Identity Card/MyKad, driver’s license, or passport) before processing, confirming, or shipping any order. If we suspect that an order has been placed by a minor, or on behalf of a minor, we reserve the right to cancel the order immediately, without prior notice, and ban the associated IP address and account from future purchases.

2.3 Prohibition of Proxy Purchasing

Purchasing products on behalf of a minor (proxy purchasing) is strictly prohibited and constitutes a severe violation of these Terms of Conditions. If VapeKedai discovers that you have purchased products with the intent to distribute them to underage individuals, your account will be permanently terminated, and we may report the incident to the relevant local authorities.

Section 3: User Accounts and Security

To fully utilize the features of VapeKedai, including our Wishlist functionality, order tracking, and loyalty rewards, you may be required to create a user account.

3.1 Account Confidentiality

When you create an account, you are solely responsible for maintaining the strict confidentiality of your login credentials, including your username and password. You agree to accept full responsibility for all activities, purchases, and communications that occur under your account. VapeKedai will not be held liable for any loss or damage arising from your failure to protect your account information.

3.2 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, shipping address, and credit card numbers, so that we can successfully complete your transactions and contact you as needed. Failure to provide accurate information may result in shipping delays, lost packages, or order cancellation.

3.3 Account Termination

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. Reasons for account termination include, but are not limited to, suspected fraud, violation of these Terms of Conditions, abusive behavior toward our customer support staff, or failure to pass age verification checks.

Section 4: Product Information, Accuracy, and Availability

We strive to ensure that all information on our platform is as accurate and helpful as possible. However, the nature of the vaping industry means that product specifications can change.

4.1 Product Descriptions and Imagery

We make every effort to display as accurately as possible the colors, features, and specifications of our products. However, we cannot guarantee that your computer monitor’s display of any color will be perfectly accurate. Furthermore, manufacturers occasionally update product packaging or minor design elements without prior notice. The product you receive may feature slight visual variations from the promotional images displayed on the site.

4.2 Stock Availability

All products and services are subject to availability. While we utilize advanced inventory management software, discrepancies can occasionally occur. If an item you ordered goes out of stock before your order is fulfilled, we will contact you immediately via email or WhatsApp to offer a suitable replacement of equal or greater value, or provide a full refund for that specific item.

4.3 Right to Limit Quantities

VapeKedai reserves the right, but is not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. This is often necessary during high-demand product launches or to prevent unauthorized bulk purchasing by third-party resellers.

Section 5: Pricing, Payments, and Billing

Clear and transparent financial transactions are vital to our relationship with you.

5.1 Price Alterations

Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue a product or service without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of a product.

5.2 Typographical Errors in Pricing

In the event that a VapeKedai product is mistakenly listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, VapeKedai reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, VapeKedai shall issue a full refund to your original method of payment in the amount of the incorrect price.

5.3 Accepted Payment Methods

We accept a variety of secure payment methods, including major credit cards, debit cards, and local online banking gateways (FPX). By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processors) to charge your order (including taxes, shipping, and any other applicable amounts) to that payment method.

5.4 Fraud Prevention

To protect our customers and our business from fraudulent activity, all transactions are subject to security checks. If our payment gateway flags a transaction as potentially high-risk, we may require additional verification, such as a photo of the physical credit card (with sensitive numbers obscured) and a matching ID, before we release the order for fulfillment.

Section 6: Shipping, Delivery, and Risk of Loss

We partner with reliable couriers to get your gear to you swiftly, but it is important to understand the logistics process outlined in these Terms of Conditions.

6.1 Order Processing Times

We pride ourselves on efficiency. Orders placed and successfully verified before our daily cut-off time (excluding weekends and Malaysian public holidays) are typically processed and handed over to our courier partners the exact same day. However, during major sales events, promotional periods, or unforeseen circumstances, processing times may be slightly extended.

6.2 Delivery Estimates

Delivery times provided at checkout are estimates based on data provided by our courier partners (such as Ninja Van and EasyParcel). VapeKedai cannot absolutely guarantee exact delivery dates and times. We are not responsible for delivery delays caused by severe weather conditions, local courier staffing issues, logistical bottlenecks, or incorrect shipping addresses provided by the customer.

6.3 Risk of Loss and Transfer of Ownership

All physical items purchased from VapeKedai are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery of the package to the designated courier. If a package is marked as “Delivered” by the courier’s tracking system, but you have not received it, you must file a claim directly with the shipping carrier. We will assist you in providing any necessary documentation to support your claim, but we are not financially liable for packages stolen from your property after successful delivery.

6.4 International Shipping and Customs

If you are purchasing from outside of Malaysia, you are solely responsible for knowing the vaping laws and importation regulations of your destination country. If your package is seized, delayed, or destroyed by local customs officials because the items violate local laws, VapeKedai will not issue a refund. Furthermore, you are responsible for any import duties, taxes, or brokerage fees applied by your country’s customs department.

Section 7: Returns, Refunds, and Warranty Policies

Due to the consumable and hygienic nature of vaping products, our return policies are strictly enforced to protect all customers.

7.1 E-Liquids, Coils, and Disposable Devices

For strict health, safety, and sanitary reasons, we absolutely cannot accept returns or offer refunds on any e-liquids, pre-filled pods, replacement coils, drip tips, or disposable vape devices. This policy applies even if the packaging remains unopened. Once these items leave our controlled facility, we cannot guarantee they have not been tampered with or exposed to extreme temperatures. All sales on these specific consumable items are final.

7.2 Hardware Warranties (Mods and Pod Systems)

We stand behind the authenticity and quality of the hardware we sell. Most regulated box mods and advanced pod systems come with a limited manufacturer’s warranty.

• Dead on Arrival (DOA): If a device is completely non-functional straight out of the box, you must notify us within 48 hours of the delivery timestamp. We will arrange for a return and issue a replacement after verifying the defect.
• Manufacturer Defects: If a device fails due to a manufacturing defect within the standard warranty period (typically 14 to 30 days from purchase, depending on the brand), we will assist you in the warranty claim process.

7.3 What is NOT Covered by Warranty

Warranties are immediately voided under the following conditions:

• Physical damage caused by dropping or striking the device.
• Water or e-liquid damage that has seeped into the internal circuitry (this is considered user error).
• Damage caused by using incorrect, damaged, or unapproved lithium-ion batteries.
• Stripped 510 threading caused by over-tightening atomizers.
• Modifications or attempts to disassemble the device by the user.

7.4 The Return Process Terms of Conditions

To initiate a valid return for a defective item, you must contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Items returned to us without prior authorization will be rejected and sent back at the sender’s expense. You are responsible for securely packaging the defective item to prevent damage during transit back to our facility.

Section 8: Safety Warnings and Disclaimers
Terms of Conditions

Vaping involves technology and chemicals that require responsible handling. These Terms of Conditions mandate that you acknowledge the inherent risks.

8.1 Lithium-Ion Battery Safety Terms of Conditions

Advanced vaping devices utilize high-drain lithium-ion batteries (e.g., 18650, 20700, 21700 cells). You acknowledge that these batteries are highly volatile and can cause severe injury, burns, or property damage if mishandled, short-circuited, or used improperly.

• You agree to never carry loose batteries in your pocket or bag with metal objects (keys, coins).
• You agree to inspect your battery wraps daily and immediately stop using any battery with a torn wrap.
• You agree to use dedicated, smart external chargers rather than relying solely on USB device charging. VapeKedai, its owners, and its employees shall not be held liable for any physical injury, property damage, or financial loss resulting from the improper storage, use, or transport of lithium-ion batteries purchased from our store.

8.2 Nicotine Warning Terms of Conditions

Many of the e-liquids sold on VapeKedai contain nicotine. Nicotine is a highly addictive chemical substance. Our products are not smoking cessation products and have not been evaluated by the Ministry of Health as such. They are not intended to diagnose, treat, cure, or prevent any disease.

• Our products should not be used by pregnant or nursing women, individuals with cardiovascular disease, or individuals with respiratory conditions.
• If you experience any adverse health effects while using our products, stop using them immediately and consult a medical professional.
• E-liquids can be toxic if ingested orally or absorbed through the skin. Keep all e-liquids tightly sealed and completely out of reach of children and pets.

Section 9: Intellectual Property Rights Terms of Conditions

We respect creative ownership, and we expect our users to do the same.

9.1 VapeKedai Content Terms of Conditions

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the explicit property of VapeKedai or its content suppliers and is protected by Malaysian and international copyright laws. The compilation of all content on this site is the exclusive property of VapeKedai.

9.2 Trademarks Terms of Conditions

VapeKedai’s trademarks, trade dress, and brand identity may not be used in connection with any product or service that is not legally affiliated with VapeKedai, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits our company.

9.3 User-Generated Content and Reviews Terms of Conditions

If you submit reviews, comments, photos, or other content to our website, you grant VapeKedai a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; and that use of the content you supply does not violate these Terms of Conditions.

Section 10: Prohibited Conduct and Acceptable Use

To maintain a safe and functional platform, certain behaviors are strictly prohibited.

10.1 Site Misuse Terms of Conditions

In addition to other prohibitions as set forth in the Terms of Conditions, you are explicitly prohibited from using the site or its content:

• For any unlawful, illegal, or fraudulent purpose.
• To solicit others to perform or participate in any unlawful acts.
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• To submit false or misleading information.
• To upload or transmit viruses, trojans, worms, or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, the website, or the Internet.

10.2 Automated Data Collection Terms of Conditions

You are prohibited from using any data mining, robots, spiders, scrapers, or similar data gathering and extraction methods to copy or extract data from the VapeKedai website without our express written permission.

Section 11: Disclaimer of Warranties and Limitation of Liability

This section defines the legal limits of our responsibility regarding your use of the site.

11.1 Platform “As Is” Disclaimer Terms of Conditions

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be perfectly accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied.

11.2 Maximum Liability Limit Terms of Conditions

In no case shall VapeKedai, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the services or any products procured using the service. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 12: Indemnification Terms of Conditions

You agree to indemnify, defend and hold harmless VapeKedai and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 13: Governing Law and Dispute Resolution Terms of Conditions

13.1 Jurisdiction Terms of Conditions

These Terms of Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia. By using this website, you consent to the exclusive jurisdiction of the state and federal courts located within Malaysia for the resolution of any disputes arising out of or relating to these terms.

13.2 Informal Resolution Terms of Conditions

In the event of a dispute, we strongly encourage you to contact our customer service team first. We are committed to resolving customer complaints and issues fairly, amicably, and efficiently without the need for formal legal action.

Section 14: Contact Information and Communications Terms of Conditions

Questions regarding the Terms of Conditions should be directed to our management team. We value your feedback and are committed to transparency. By providing your email address and phone number during checkout or account creation, you consent to receive electronic communications from VapeKedai regarding your order status, shipping updates, and customer support inquiries. Thank you for taking the time to read our policies. Your understanding and compliance allow us to continue providing the Malaysian community with the highest quality vaping products available. Our product is designed to provide a smooth and convenient experience with a compact design that is easy to carry anywhere. It is made with high-quality materials and is suitable for everyday use. The simple design makes it easy for beginners while still offering reliable performance for experienced users. It is lightweight, practical, and easy to maintain. With multiple options available, users can choose according to their personal preferences and daily needs. The product is also designed with durability in mind, making it suitable for long-term use. Terms of Conditions Terms of Conditions Terms of Conditions Terms of Conditions Terms of Conditions

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