How to Track Your Order
To track your package, simply enter your Order ID in the box above and click the “Track” button. Your Order ID was sent to you in your order confirmation email.
Frequently Asked Questions
1. Where can I find my Order ID?
Check the receipt email sent to you immediately after placing your order at VapeKedai.
2. How long does shipping take?
Standard shipping typically takes 2 to 4 business days. Once your package is dispatched, tracking status updates will appear above.
3. Need help with your delivery?
If your tracking information hasn’t updated after 48 hours, please reach out to our customer support team with your Order ID.
The Ultimate Order Tracking & Delivery Support Center
Welcome to our comprehensive delivery support portal. When you purchase premium devices, coils, pods, or e-liquids, we know how eager you are to receive your package. That is why we have built a seamless, real-time logistics system that allows you to track your order from the moment it is packed at our fulfillment warehouse until it arrives safely at your doorstep.
Below, you will find our step-by-step guide on how to track your order, detailed explanations of courier status updates, our complete shipping and age-verification policies, and solutions for any delivery issues you might encounter.
Part 1: How to Track Your Order Step-by-Step
Our automated tracking system updates continuously as courier partners scan your parcel along its journey. To track your order quickly and accurately, follow these simple steps:
Step 1: Locate Your Order Identification Number
Immediately after completing your purchase, our system automatically generates a unique Order ID. You can find this number in three places:
- Order Confirmation Screen: Displayed immediately on your screen after successful payment.
- Email Receipt: Sent to the email address registered during checkout (be sure to check your spam or junk folder if you do not see it within five minutes).
- Account Dashboard: If you created an account prior to purchasing, simply log in, navigate to the “My Orders” tab, and select your recent purchase.
Step 2: Input Your Details into the Tracking Portal
At the top of this page, locate the tracking portal input fields:
- Enter your numeric Order ID into the first box.
- Enter your Billing Email Address (the exact email used when placing the order) into the second box.
- Click the Track button.
Step 3: Review Real-Time Tracking Details
Once submitted, the system retrieves live data from our shipping partners. You will see a chronological timeline showing where your package is, which sorting facility it has passed through, and the estimated delivery date.
Part 2: Understanding Order Tracking Statuses
When you track your order, you may see various status updates provided by our logistics partners. Here is a detailed breakdown of what each status means:
1. Order Received / Pending Fulfillment
- What it means: Your order has been successfully recorded in our system, and your payment has cleared. Our warehouse staff has received your packing slip and is preparing your items for selection.
- Action required: None. Your order is currently queued for processing.
2. Processing & Quality Inspection
- What it means: Our fulfillment team is physically picking your products from the warehouse shelves. Every electronic device, pod, and e-liquid bottle undergoes a strict visual quality check to ensure there are no defects or broken seals.
- Action required: None.
3. Shipping Label Created / Manifested
- What it means: Your package has been wrapped, sealed, and weighed. A unique shipping label containing a tracking bar code has been generated and assigned to your courier.
- Note: At this stage, clicking the tracking link may show “Tracking Number Not Found” on the courier’s website. This is normal; the courier system usually takes 2 to 6 hours to index new tracking numbers after physical collection.
4. Dispatched / In Transit
- What it means: The courier driver has picked up your package from our warehouse and transferred it to the central sorting facility. It is now moving between regional distribution hubs toward your local delivery branch.
- Action required: You can periodically check back on this page to track your order as it moves through various regional transit checkpoints.
5. Out for Delivery
- What it means: Your parcel has arrived at the final local courier station in your area and has been loaded onto a delivery vehicle. You should expect delivery on the same business day.
- Action required: Ensure that an adult is present at the shipping address to receive the package and sign for delivery if required.
6. Exception / Delivery Attempted
- What it means: The courier driver attempted to deliver your package but was unable to complete it. Common reasons include an incorrect address, locked building access, or no one being available to sign for the parcel.
- Action required: Check your phone or email for a notice from the courier company to reschedule delivery or arrange a local pickup.
Part 3: Domestic & Regional Shipping Standards
To ensure your vaping supplies arrive as fast as possible, we partner with industry-leading express postal services and regional courier networks.
| Shipping Option | Estimated Transit Time | Processing Cut-Off Time | Features |
| Standard Express | 2 – 4 Business Days | 2:00 PM (Mon – Fri) | Full online tracking, SMS alerts |
| Priority Regional | 1 – 2 Business Days | 12:00 PM (Mon – Fri) | Expedited processing, priority driver dispatch |
| Weekend Fulfillment | Dispatched following Monday | N/A | Orders placed on Sat/Sun process Monday morning |
Dispatch Cut-Off Rules
Orders placed before 2:00 PM on business days (Monday through Friday, excluding public holidays) are processed and dispatched on the same day. Orders placed after 2:00 PM, or on weekends, will be processed on the next business day.
Part 4: Age Verification and Secure Delivery Protocols
As a responsible vendor of adult vaping products, we strictly adhere to legal age requirements and security standards.
Adult Signature Required
Because our inventory contains electronic cigarettes and nicotine-containing liquids, courier drivers are instructed to follow strict delivery compliance rules:
- An adult (of legal purchasing age in your jurisdiction) must be available to accept the package.
- The courier driver reserves the right to request valid government-issued photo identification (such as a Driver’s License or Passport) before handing over the parcel.
- Packages cannot be left unattended in public hallways, open doorsteps, or communal areas without an adult present.
If age verification fails or an adult is unavailable, the driver will return the package to the local depot, and a re-delivery fee may apply.
Part 5: Troubleshooting Delivery Issues
While the vast majority of shipments arrive smoothly, unforeseen delays can occasionally happen. If you encounter any problems when you track your order, reference the solutions below:
Problem 1: The Tracking Status Has Not Updated in 48 Hours
- Reason: During peak holiday seasons or severe weather conditions, regional sorting centers experience volume surges. Couriers sometimes skip intermediate scanning checkpoints to speed up physical transit.
- Solution: Allow up to 48 hours for the carrier system to refresh. If your status remains static for more than 3 business days, contact our support team, and we will open a formal trace investigation with the courier.
Problem 2: Tracking Shows “Delivered”, But You Have Not Received It
If you check our page to track your order and it states “Delivered,” but the parcel is not in your hands, take the following steps immediately:
- Check Around Your Property: Drivers often place parcels in subtle, safe locations to protect them from weather or theft (e.g., behind porch pillars, near side doors, or inside parcel drop boxes).
- Check with Household Members or Building Managers: Ask neighbors, family members, or front-desk reception staff if they accepted the delivery on your behalf.
- Inspect Delivery Proof: Many couriers attach a photo proof of delivery or a signature confirmation to the tracking link.
- Contact Support Within 48 Hours: If you still cannot locate the package, contact our customer service immediately. We must lodge a stolen/lost package claim with the courier within 48 hours of marked delivery.
Problem 3: Address Correction Requests track your order
If you notice an error in your shipping address after placing an order:
- If the order is “Pending”: Contact our live chat or emergency support phone line immediately. We can update your shipping details before the warehouse prints your dispatch label.
- If the order is “Dispatched”: Once a shipping label is active and in transit, we cannot modify the address directly. You will need to click the direct carrier link when you track your order and use the carrier’s self-service portal to request an address re-route.
Part 6: Package Protection & Damaged Goods Policy track your order
We take extreme care in packaging your products using padded mailers, heavy-duty bubble wrap, and tamper-evident tape. However, transit shocks can occasionally cause damage to fragile items like glass tanks or pod seals.
What to Do If Your Package Arrives Damaged: track your order
- Take Photos Immediately: Before opening individual product packaging, take clear photographs of the damaged shipping box, the shipping label, and the damaged items inside.
- Keep All Original Packaging: Do not throw away the outer shipping box or mailing bag. Courier claims investigators require physical or photographic proof of outer box damage.
- Submit a Support Ticket: Email our support department within 24 hours of delivery. Include your Order ID, a brief explanation, and attach your photo evidence.
- Replacement Dispatch: Once verified, our team will immediately dispatch replacement items or issue store credit at zero additional charge to you.
Part 7: Frequently Asked Questions (FAQ) track your order
Here are the most common questions customers ask when using our portal to track your order:
Q: Can I change my delivery address after my order has shipped? track your order
A: Once a tracking status changes to “In Transit,” address modifications must be made directly with the carrier handling your package using their official portal.
Q: Why does my tracking number say “Invalid” or “Not Found”? track your order
A: When a shipping label is printed at our fulfillment facility, the tracking number is created instantly. However, the carrier’s digital network only activates the number after the physical package passes under their initial hub scanner. Please allow up to 6 hours after receiving your shipping confirmation email for the tracking link to register online.
Q: Do you ship to P.O. Boxes or APO/FPO addresses? track your order
A: Because age verification and physical signatures are mandatory for adult products, certain express couriers cannot deliver to standard P.O. Boxes. Please provide a physical residential or business street address at checkout to ensure uninterrupted shipping.
Q: What happens if I miss my delivery attempt? track your order
A: The driver will leave a digital or paper missed delivery slip. Most couriers will automatically attempt a second delivery on the next business day, or hold your parcel at a local pickup point for 3 to 5 business days before returning it to our warehouse.
Q: How long does international shipping take? track your order
A: International shipping times depend on customs clearance procedures in the destination country. Standard international transit typically takes 7 to 14 business days. You can use our portal to track your order through international postal handoffs.
Q: Are shipping fees refundable if my delivery is delayed? track your order
A: While we guarantee fast dispatch times from our warehouse, unexpected weather events, customs holds, or carrier transportation delays are outside our direct control. Standard shipping fees are non-refundable, but priority shipping insurance claims can be filed if a guaranteed express deadline is missed.
Need Further Assistance? track your order
If you have used our self-service portal to track your order and still require personal support, our dedicated logistics team is standing by to assist you.
Live Chat: Click the support widget at the bottom right corner of your screen during business hours to speak directly with an agent.
Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM track your order
Email Support: Send your Order ID and detailed inquiry to our support email address for a response within 12 business hours.
Section 8: Order Modification, Cancellation, and Address Change Protocols
Once an order is submitted through our system, our automated warehouse software begins preparing the packing slip within minutes. Because our fulfillment process is designed for rapid dispatch, modifying or canceling an order requires immediate action.
Updating Shipping Addresses track your order
If you notice a typo in your street address, unit number, or postal code after checking out, please reach out via live support or our urgent inquiry contact line immediately.
- If your status is “Pending” or “Processing”: Our warehouse staff can manually alter the delivery manifest before the package is handed over to the courier.
- If your status is “Dispatched”: The address is locked into the carrier’s electronic system. In such cases, you will need to utilize the carrier’s direct redirection tool provided on their official tracking page to request a reroute.
Adding or Removing Items track your order
Once payment is processed, items cannot be added to an existing order number due to payment security protocols. If you wish to purchase additional products, a secondary order must be placed. If both orders are placed before our daily 2:00 PM cut-off time, notify our support team, and we will make every effort to bundle the shipments together into a single parcel.
Cancellation Requests track your order
Orders can be canceled for a full refund provided they have not yet been packed and loaded onto the courier transport. Canceled orders that have already been assigned a tracking label may be subject to a minor processing fee to cover carrier label generation costs.
Section 9: Comprehensive Lost, Stolen, or Delayed Parcel Guarantee track your order
We recognize how frustrating it can be to encounter unexpected shipping delays or missing packages. We maintain strict service-level agreements with all carrier partners to protect your purchase throughout transit.
In-Transit Delay Thresholds track your order
Domestic shipments are expected to arrive within 2 to 4 business days under standard delivery conditions. If your parcel shows no scanning activity for 5 consecutive business days, our system flags the tracking number for a formal trace investigation. During this period, our logistics team contacts the carrier’s regional sorting hub to physically locate the package.
Stolen or Misplaced Parcels
If your tracking link indicates that the package was successfully delivered, but you are unable to locate it after inspecting your property and speaking with household members:
- Contact us within 48 hours of the marked delivery timestamp.
- Our team will initiate a formal lost-package investigation with the courier service.
- If the courier determines the parcel was misdelivered or lost while under their custody, we will issue a full replacement dispatch at zero additional cost to you.
Severe Weather & Peak Holiday Exceptions
During national holiday sales events or severe weather conditions, regional delivery networks occasionally experience backlogs. While these events can temporarily extend delivery windows, your tracking link will remain active until physical handover occurs.
Section 10: Returns, Warranty Exchanges, and Replacement Tracking
Our commitment to customer satisfaction extends beyond initial order delivery. If you receive a defective item or need to return an unopened product under our warranty policy, our reverse logistics tracking makes the exchange process hassle-free.
Generating a Return Merchandise Authorization (RMA)
Before returning any hardware or accessory, contact our customer service team to obtain an official RMA number. Products returned without an RMA label attached to the outer packaging cannot be processed by our receiving department.
Tracking Your Return Shipment
Once your RMA request is approved, you will receive a pre-paid return shipping label featuring a dedicated return tracking number. You can monitor the return journey using the same portal on this page.
Inspection and Replacement Dispatch
A new shipping confirmation and live tracking link will be emailed to you for the replacement shipment.
Upon arrival at our facility, returned items undergo a 24-hour technical inspection by our quality control specialists.
Once verified, your replacement item or store credit refund is processed immediately.
